Delete your account

You can start account deletion in the app or on the web without contacting support. If you can't sign in, use the email option below.

Cancel your subscription first

Deleting your account does not cancel an active subscription, because the subscription is held by whoever you bought it from. Cancel it first:

  • Android : Google Play → Menu → Subscriptions → Kleido → Cancel
  • iOS : Settings → your name → Subscriptions → Kleido → Cancel
  • Web : kleido.app → account menu → Manage subscription

Delete from the app

  1. Open Kleido and make sure you're signed in.
  2. Tap the account menu (top right).
  3. Tap Delete account and confirm.

The same path works on kleido.app in a browser. Confirming begins permanent account deletion. Cleanup of account data and uploads can continue afterwards. Deleted data cannot be restored.

If you can't sign in

Email contact@kleido.app from the address on the account and ask us to delete it. We'll confirm and complete the deletion within 30 days, usually much sooner. We may ask a question or two to confirm the account is yours before we delete anything.

What gets deleted

  • Your account and sign-in credentials, including your email address
  • Your saved jobs, saved bittings, and customer records
  • Your business profile details
  • Your subscription record on our side
  • Your usage history stored in Kleido's application database
  • Your community notes, reports, and associated votes
  • Photos attached to those notes and your business logo are queued for cleanup, except files still used elsewhere in Kleido

Analytics-provider deletion is a separate process and may remain pending after your account and application data are removed. Contact contact@kleido.app for the status of your deletion request.

What we keep, and why

  • Payment and transaction records may be retained by Stripe, Square, Apple, Google, or RevenueCat under their own policies and applicable tax, accounting, and other requirements. Deleting your Kleido account does not override those policies. You can contact the relevant provider about its records and deletion options.
  • Aggregate, non-identifying analytics (counts and totals that are no longer linked to you) stay in our product metrics.
  • Shared reference information can retain editorial records with your account attribution removed. This does not include your community notes, which are deleted as described above. An uploaded image still used by other content may also remain.

The key-code and vehicle data in Kleido is our own reference library. It isn't personal data and isn't affected by deleting your account.

Full details are in our Privacy Policy.